These Terms of Service ("Terms") govern your use of our home membership services and form a binding agreement between you ("Member") and the organisation operating this platform ("we," "us," or "the Company"). By creating an account or activating a membership you confirm that you have read, understood, and agree to be bound by these Terms and any plans or pricing presented at signup.
We provide a homeowner membership service that includes proactive maintenance guidance, an annual Home Health Assessment, a Home Health Score, transparent labour pricing, priority scheduling, and access to our service teams for eligible work.
We are not insurance and we are not a home warranty. We do not guarantee against loss, do not cover the replacement cost of major systems, and do not indemnify members against damages. This is a maintenance, inspection, and service-coordination membership.
Membership benefits vary by the plan selected at enrolment and are described in full on the pricing page presented at signup. Depending on your plan tier, benefits may include:
We may modify plan benefits prospectively, with notice before your next renewal. Benefits already accrued — such as unused credits — are not retroactively reduced.
Members are entitled to one Annual Home Health Assessment per membership year, conducted by one of our representatives or an affiliated contractor. The assessment evaluates the condition of major home systems and components, which may include roofing, HVAC, plumbing, electrical, windows, and solar where applicable.
The assessment is visual and diagnostic in nature. It does not include invasive testing, disassembly of systems, or certification for insurance, resale, or regulatory purposes unless separately agreed in writing.
Following an assessment we will provide a Home Health Score: a composite rating reflecting the general condition of your home's major systems at the time of the visit. It is an informational tool only.
The Home Health Score is not a warranty, certification, or guarantee of the future performance, safety, or remaining useful life of any system or component it evaluates.
We will provide labour pricing before chargeable work begins whenever reasonably possible. Where materials are supplied by us, they will be billed at cost with invoice support available on request, except where a flat or bundled rate has been separately agreed in writing.
Eligible membership credits are applied to your invoice automatically before any balance is charged to your payment method.
Eligible services, subject to your plan tier and service area, include scheduled call-outs for roofing, HVAC, plumbing, electrical, windows, and solar-related issues, plus the Annual Home Health Assessment described in Section 4.
The following are not included under any membership unless separately agreed in writing:
Members may submit service requests through the member portal. Members on plans with priority scheduling are queued ahead of standard-tier requests, subject to contractor availability. Submitting a request does not guarantee a specific appointment time; we will confirm scheduling directly with you.
Membership fees are billed automatically on a recurring basis — monthly or annually as selected at enrolment — to the payment method you provide.
By activating your membership you authorise us to charge your nominated payment method for the membership fee associated with your selected plan. Charges continue automatically each billing cycle until your membership is cancelled in accordance with Section 11.
You certify that you are the authorised holder of the payment method provided and authorise us to charge it for all recurring membership fees and any applicable taxes or authorised charges. You may update your payment method at any time through your member portal or by contacting us.
If a payment cannot be processed we may retry the charge and will attempt to contact you to update your payment method. Membership benefits may be suspended while a payment remains unsuccessful.
Important: Cancelling your payment method does not automatically cancel your membership. Membership cancellations must be made in accordance with Section 11 below.
You may cancel your membership at any time through your member portal or by contacting us. Cancellation takes effect at the end of your current billing period; you will retain full access to membership benefits through the remainder of that period and no further charges will be made after that date.
Membership fees already paid are non-refundable. Unused account credits and unused complimentary call-outs are forfeited on cancellation or termination and are not refunded or paid out in cash.
To the fullest extent permitted by law, our total liability to you arising out of or related to the membership, the Annual Home Health Assessment, the Home Health Score, or any service performed shall not exceed the total membership fees paid by you in the twelve (12) months preceding the claim.
We disclaim all warranties, express or implied, regarding the future condition, performance, or remaining useful life of any system or component assessed or serviced, except as separately and expressly warranted in writing for specific repair work. We are not liable for pre-existing conditions, latent defects not reasonably discoverable during a visual assessment, or damage arising from your failure to act on a disclosed recommendation.
We may take photographs and prepare written reports in connection with assessments and service visits, and may store this information along with your account and property data for the purpose of providing the membership, tracking the Home Health Score over time, and improving our services. We handle your data in accordance with our Privacy Policy.
Our name, logo, "Home Health Assessment," "Home Health Score," and associated marks are trademarks or service marks of the Company. Reports, scoring methodology, and assessment templates provided to members remain our property and are licensed to you solely for personal, non-commercial use in connection with your own property.
These Terms are governed by the laws of the jurisdiction in which the Company is registered, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms shall be resolved in accordance with the dispute resolution mechanism specified by the Company, which may include binding arbitration, small claims, or a specific court venue.
We may update these Terms from time to time. Material changes will be communicated to you before they take effect. Continued use of the membership after a change takes effect constitutes acceptance of the revised Terms. If you do not agree to a material change you may cancel your membership in accordance with Section 11.