Moby Demo (try-8e5fc8.demo.rezidomestics.com)

Frequently Asked Questions

Version 2026-06-30

What does my membership include?

Your plan covers an Annual Home Health Assessment, a defined number of complimentary service call-outs, priority scheduling, and access to transparent labour pricing. Full plan details are shown at signup.

Is this a home warranty or insurance?

No. This is a maintenance, inspection, and service-coordination membership — it does not guarantee against loss or cover the replacement cost of major systems the way insurance or a home warranty would.

How do I schedule a service request?

Submit a request through your member portal. Members on plans with priority scheduling are queued ahead of standard-tier requests, subject to contractor availability.

Can I cancel my membership?

Yes — cancel any time through your member portal or by contacting us. Cancellation takes effect at the end of your current billing period, and you'll keep full access to your benefits until then.

How do I update my payment method?

You can update your payment method at any time through your member portal or by contacting us directly.