We collect information you provide directly — such as your name, email address, property details, and payment information — as well as information generated through your use of the membership, including inspection reports, service history, and Home Health Score data.
We use your information to provide and improve the membership service, process payments, communicate with you about your account and appointments, and generate your Home Health Score and assessment reports.
We do not sell your personal information. We share it only with service providers who help us operate the membership (e.g. payment processors, scheduling tools) under confidentiality obligations, and as required by law.
We retain your data for as long as your membership is active and for a reasonable period afterwards to fulfil legal obligations and resolve disputes.
You may request access to, correction of, or deletion of your personal data by contacting us. We will respond within the timeframe required by applicable law.
We use industry-standard security measures to protect your information. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data from unauthorised access.
We may update this Privacy Policy from time to time. Material changes will be notified before they take effect. Continued use of the membership after a change constitutes acceptance.
If you have questions about this Privacy Policy or how we handle your data, please contact us through the Support page in your member portal.